Privacy Policy

PRIVACY POLICY

Effective from publication on the Cab Bhai website or application | Last Reviewed: 22 May 2026

1. Scope

This Privacy Policy explains how Cab Bhai Travels Private Limited collects, uses, shares, stores and protects personal data when customers use our website, application, booking forms, payment features, trip-tracking services or support channels.

2. Data We Collect

Depending on the service used, Cab Bhai may collect:

• Name, mobile number, email address and communication details.
• Pickup and drop location, travel date and time, route, trip type, vehicle preference, passenger count and booking history.
• Payment status, transaction reference, invoice and refund information. Cab Bhai does not require customers to share OTPs, UPI PINs, card PINs, CVVs or banking passwords.
• Trip location or tracking information where enabled for fulfilment or safety.
• Customer-support messages, feedback, complaints and related documents.
• IP address, device, browser, cookies, pages viewed and technical usage information.
• Limited identity or safety-verification information only where reasonably necessary and lawfully collected.

3. How Booking Data Is Used

The website collects customer booking requests directly. Cab Bhai may use the submitted details through its app or backend system to confirm availability, assign or coordinate a driver or transport partner, process payments, provide trip updates, support safety features and handle complaints or refunds.

4. Purposes of Processing

Cab Bhai may process personal data to:

• Receive, confirm, allocate and fulfil booking requests.
• Communicate fare, vehicle, driver, payment, cancellation and support updates.
• Process payments, invoices, refunds and transaction records.
• Enable trip coordination, tracking and customer or driver safety where available.
• Prevent fraud, investigate complaints and enforce platform terms.
• Improve website, app and service operations through analytics.
• Send promotions only where permitted and subject to available opt-out choices.
• Meet legal, tax, audit, regulatory or lawful authority requirements.

5. Consent and Choices

Where required by law, Cab Bhai shall request consent through an appropriate notice or user action. By submitting a booking request, the customer authorises processing reasonably necessary to evaluate, confirm, allocate and support that booking.

A customer may withdraw consent for consent-based processing by contacting Cab Bhai. Withdrawal does not affect earlier lawful processing and may prevent completion of an active booking where required data is no longer available.

6. Sharing of Personal Data

Cab Bhai may share only information reasonably required for the stated purpose with:

• Assigned or prospective drivers, vehicle owners, vendors or travel agencies for journey allocation and fulfilment.
• Payment gateways, banks or payment providers for payment and refunds.
• Technology, hosting, communication, mapping, analytics and customer-support providers.
• Government, courts or lawful authorities where required by law or safety necessity.
• A successor or reorganised business where a lawful business transfer occurs.

Travel details shared for trip fulfilment may include customer name, phone number, pickup and drop details, travel time, vehicle requirement and necessary journey instructions.

7. Tracking and Location

Where enabled, Cab Bhai may process trip location data and provide ride-specific tracking information for journey coordination and safety. Recipients must keep tracking links confidential and use them only for lawful trip-related purposes.

8. Cookies and Analytics

Cab Bhai may use cookies and similar technologies to make the website function, measure performance, understand user interactions and support permitted analytics or marketing activity. Users may manage cookies through browser controls; disabling certain cookies may affect site functionality.

9. Data Retention

Cab Bhai retains personal data only for as long as reasonably necessary to provide services, manage bookings and refunds, handle complaints, prevent fraud, meet tax or legal obligations and maintain required records. Data no longer required shall be deleted, anonymised or securely disposed of, subject to lawful retention requirements.

10. Security and Data Breach

Cab Bhai shall use reasonable technical and organisational safeguards to protect personal data, including controlled access, appropriate masking, secure payment integration and reasonable security monitoring.

Where a personal data breach occurs, Cab Bhai shall take reasonable containment and corrective steps and provide notices where required by applicable law.

11. Customer Rights

Subject to applicable law and reasonable identity verification, customers may request access to information about their personal data, correction or updating, erasure where available, withdrawal of consent and grievance resolution.

Cab Bhai may retain information required for legal compliance, billing, safety investigations, dispute handling or fraud prevention.

12. Children

Cab Bhai services are not intended to be independently booked by persons under 18 years of age. A journey involving a child should be booked or supervised by a parent, lawful guardian or responsible adult. Required parental or guardian consent shall be obtained where applicable.

13. Third-Party Platforms and Processing Locations

Cab Bhai may use third-party payment, mapping, messaging, cloud or analytics platforms. Such providers may have separate privacy terms. Where data is processed outside India through an authorised provider, Cab Bhai shall handle such processing in accordance with applicable Indian law.

14. Grievance Redressal

For privacy concerns, consent withdrawal, correction, erasure or data-related grievances, contact:

Cab Bhai Travels Private Limited

Office No. 315, Third Floor, City Center Complex, Jagdish Chandra Bose Marg, Opposite Family Court, China Bazar, Lucknow, Uttar Pradesh - 226001

Email: admin@cabbhai.in

Phone: +91 95554 13700

Cab Bhai may request reasonable identity verification before processing a personal data request.

15. Policy Changes

Cab Bhai may revise this Privacy Policy to reflect service, technology or legal changes. The updated Policy shall be published on the website or application with its review date.